TERMS AND CONDITIONS

For Abraz Aman Logistics L.L.C. CR: 1449802 Muscat, Oman.

1. ACCEPTANCE OF TERMS

1.1. Agreement: These Terms and Conditions (the "Terms") govern your access to and use of the website located at https://abrazamanlogistics.com/ (the "Website") and all related services provided by Abraz Aman Logistics L.L.C. ("the Company," "we," "us," or "our").

1.2. Consent: By accessing, browsing, registering an account, requesting a quote, or using any services provided by the Company through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any other policies or guidelines referenced herein.

1.3. Modification: The Company reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website and Services after any modification constitutes your acceptance of the revised Terms.

1.4. Governing Law: These Terms and the use of the Website and Services shall be governed by and construed in accordance with the laws of the Sultanate of Oman.

2. DEFINITIONS

• Company: Abraz Aman Logistics L.L.C., a limited liability company registered in the Sultanate of Oman, providing logistics and transportation services.

• Customer/You/User: Any person, firm, or entity that accesses or uses the Website, registers an account, or engages the Company to provide Services.

• Services: All logistics, freight forwarding, customs clearance, warehousing, transportation, and related services provided by the Company, as described on the Website or agreed upon in a separate Service Contract.

• Goods: Any cargo, shipment, or item, including its packaging, containers, or equipment, entrusted to the Company by the Customer for the purpose of carrying out the Services.

• Owner: The legal owner of the Goods, who may or may not be the Customer.

• Service Contract: A separate written agreement, quote, or booking confirmation issued by the Company that specifies the details of a particular logistics service, including price, route, and delivery time.

3. THE COMPANY’S SERVICES AND OBLIGATIONS

3.1. Quotations and Booking: All quotations provided on the Website or by Company staff are estimates based on the information provided by the Customer and are subject to change until a Service Contract is executed or a final booking confirmation is issued.

3.2. Agency: When performing the Services, the Company may act as a principal contractor or as an agent on behalf of the Customer to arrange transportation, customs clearance, or other services with third-party carriers, sub-contractors, or service providers.

3.3. Standard Trading Conditions: All Services are subject to the Company’s detailed Standard Trading Conditions (STCs), which shall be deemed incorporated into these Terms and any Service Contract. The STCs typically contain specific provisions regarding liability, insurance, and claims procedures, which override these general Terms in case of conflict.

3.4. Delivery: The Company shall use reasonable care in the selection of sub-contractors and in seeking to fulfill the Customer's delivery instructions but does not guarantee specific delivery times unless expressly agreed upon in a separate Service Contract.

4. CUSTOMER OBLIGATIONS AND WARRANTIES

4.1. Capacity and Authority: The Customer warrants that they are the legal Owner of the Goods or have the express authority of the Owner to enter into the Service Contract and accept these Terms for themselves and the Owner.

4.2. Accurate Information: The Customer is solely responsible for ensuring that all information provided to the Company regarding the Goods (e.g., weight, dimensions, content, value, destination, required documents) is complete, accurate, and compliant with the laws of Oman and all transit and destination countries. The Customer shall be liable for all fines, losses, or costs incurred due to inaccurate or misleading information.

4.3. Compliance with Law: The Customer warrants that the transport and importation/exportation of the Goods comply with all applicable Omani and international laws, regulations, and conventions, including those related to customs, sanctions, security, and consumer protection.

4.4. Prohibited Goods: The Customer shall not tender for carriage any goods that are illegal, hazardous (unless correctly declared and handled according to the Company's explicit instructions), counterfeit, stolen, or which are otherwise restricted or prohibited for transport under Omani law. The Company reserves the right to refuse, inspect, or destroy any such Goods without liability to the Customer.

4.5. Documentation: The Customer must provide all necessary permits, licenses, customs declarations, and commercial invoices required for the movement and clearance of the Goods.

5. PRICING, PAYMENTS, AND BILLING

5.1. Invoicing: Payment terms will be specified in the Service Contract. Unless otherwise agreed, all charges are due and payable in Omani Riyals (OMR) or a mutually agreed-upon currency, within the timeframe specified on the invoice.

5.2. Customs, Duties, and Taxes: Unless otherwise agreed (e.g., Delivery Duty Paid - DDP), the Customer is responsible for all customs duties, taxes (including VAT), fees, and surcharges imposed by governmental or regulatory authorities in Oman or any transit or destination country.

5.3. Lien: The Company shall have a general and continuing lien on all Goods and documents relating to Goods of the Customer coming into the Company’s actual or constructive possession, custody, or control for all sums due to the Company from the Customer.

6. LIMITATION OF LIABILITY AND INDEMNITY

6.1. Limitation of Liability: The Company’s liability for any loss, damage, mis-delivery, or non-delivery of Goods, or for any claim arising from the Services, shall be governed by the Company's Standard Trading Conditions (STCs) and by applicable international conventions (such as the Hague-Visby Rules, CMR Convention, etc.) which may limit liability by weight or package. The Company shall, in no event, be liable for any indirect, incidental, punitive, or consequential losses, including but not limited to loss of profit, loss of market, or loss of business opportunity.

6.2. Force Majeure: The Company is not liable for any failure or delay in performance of the Services due to events beyond its reasonable control, including but not limited to Acts of God, war, civil commotion, embargoes, government regulations, or acts of local or international governmental authorities.

6.3. Indemnity: The Customer agrees to indemnify, defend, and hold harmless the Company, its agents, employees, and sub-contractors from and against any and all claims, liabilities, costs, and damages arising from:

* The Customer’s breach of any warranty or obligation under these Terms.

* The inaccuracy or incompleteness of information or documentation provided by the Customer.

* The transportation of any Prohibited Goods.

7. WEBSITE USE AND INTELLECTUAL PROPERTY

7.1. License: The Company grants you a limited, non-exclusive, non-transferable right to access and use the Website for its intended purpose of learning about or booking the Services.

7.2. Intellectual Property: All content, design, graphics, text, logos, and other materials on the Website are the property of Abraz Aman Logistics L.L.C. or its licensors and are protected by Omani and international intellectual property laws. You may not reproduce, modify, distribute, or exploit any content without our prior written consent.

7.3. Prohibited Use: You agree not to use the Website to commit or encourage a criminal offense, transmit malware, disrupt communication flow, impersonate others, or engage in any activity that violates Omani law (including the Cyber Crime Law - Royal Decree No. 2011/12).

8. OMANI E-COMMERCE AND CONSUMER COMPLIANCE

In compliance with the Electronic Transactions Law (Royal Decree No. 39/2025) and the Governance Regulation for Electronic Commerce (Ministerial Resolution No. 2023/499) in Oman:

8.1. Commercial Registration and Licensing: The Company warrants that it holds the necessary commercial registration and licenses required to conduct e-commerce and logistics activities in the Sultanate of Oman, including verification via the Ma'arouf Oman platform, if applicable to its operations.

8.2. Data Security and Privacy: The Company shall maintain a separate Privacy Policy (linked prominently on the Website) which details the collection, use, security, and disclosure of personal data, in compliance with Omani law. Financial transactions conducted through the Website will use secure systems (e.g., HTTPS/SSL encryption) as required by law.

8.3. Transaction Mechanism: Before a Service Contract is finalized, the Website shall clearly show the stages and mechanisms for concluding the financial transaction. Upon completion of a booking, the Company will send an electronic authentication letter verifying the basic features of the Service Contract (e.g., service details, price, and payment terms).

8.4. Exchange and Return (Consumer Protection): Due to the nature of logistics services, Goods cannot typically be "returned" in the manner of a retail product. However, any applicable policy regarding the cancellation, amendment, or refund of paid-for but unperformed Services, or a policy on claims for damaged/lost Goods, will be clearly established in the Service Contract and shall adhere to the provisions of the Omani Consumer Protection Law (Royal Decree No. 66/2014) and its regulations.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Sultanate of Oman.

9.2. Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms, including but not limited to the formation, validity, interpretation, breach, or termination thereof, shall be referred to and finally resolved by the competent courts in Muscat, Sultanate of Oman.

10. GENERAL PROVISIONS

10.1. Entire Agreement: These Terms, together with the Privacy Policy and any applicable Service Contract or Standard Trading Conditions, constitute the entire agreement between you and the Company regarding the use of the Website and Services.

10.2. Severability: If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction in Oman, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Contact Information:

Abraz Aman Logistics L.L.C.

Muscat, Sultanate of Oman

david@abraalzamanlogistics.com

+968 95243666